Shipping policy
Shipping Policy
Last Updated: 19 june 2026
Thank you for shopping with Velooraa . We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below for information regarding order processing, shipping, and delivery.
1. Order Processing
All orders are processed within 1-3 business days after payment confirmation.
Orders are processed on business days only and do not include weekends, public holidays, or other non-working days.
During periods of high demand, promotions, or holidays, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email or message with tracking details.
2. Shipping Methods
We work with trusted courier and logistics partners to ensure reliable delivery.
Available shipping methods may include:
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Standard Shipping
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Express Shipping (if available)
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Cash on Delivery (COD) (if available)
Shipping options available for your location will be displayed during checkout.
3. Delivery Timeframes
Estimated delivery times are as follows:
Domestic Orders (India)
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Processing Time: 1-3 business days
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Delivery Time: 5-10 business days
International Orders (If Applicable)
delivery time : 15- 30 business days
Please note that delivery estimates are approximate and not guaranteed.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable).
You can use the tracking number to monitor your shipment through the courier partner's website.
If you do not receive tracking information within a reasonable period after placing your order, please contact us at velooraa07@gmail.com.
5. Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
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Weather conditions
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Public holidays
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Courier service disruptions
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Customs clearance procedures
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Natural disasters
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Government restrictions
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Incorrect shipping information provided by customers
In such cases, we appreciate your patience and understanding.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information.
If incorrect information is provided:
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Delivery may be delayed.
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Additional shipping charges may apply.
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We may be unable to recover or replace lost shipments.
Please contact us immediately if you notice an error in your shipping details.
8. Lost, Missing, or Stolen Packages
If your package appears to be lost in transit, please contact us at velooraa07@gmail.com.
We will work with the shipping carrier to investigate the issue.
Please note that Velooraa is not responsible for packages marked as successfully delivered by the carrier but subsequently lost, stolen, or misplaced.
9. International Shipping (If Applicable)
We may offer international shipping to selected countries.
Customers are responsible for:
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Import duties
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Customs fees
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Taxes
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Other charges imposed by local authorities
These fees are not included in product or shipping prices unless specifically stated.
Delivery times for international orders may vary depending on destination and customs processing.
10. Damaged Packages
If your package arrives damaged:
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Take clear photos of the package and product.
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Contact us within 7 days of delivery.
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Provide your order number and photographs.
We will review the issue and work toward a suitable resolution.
11. Contact Us
If you have any questions regarding shipping, please contact us:
VELOORAA
Email: velooraa07@gmail.com
Business Hours: Monday - saturday , 9:00 am to 6:00 pm IST
We appreciate your trust and look forward to serving you.