Terms of service

Terms of Service

Last Updated: 19 june 2026

Welcome to VELOORAA . These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have the consent of a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements.

  • You will use the website in compliance with all applicable laws and regulations.

2. Account Terms

You may be required to create an account to access certain features of our website.

You agree to:

  • Provide accurate and complete information.

  • Keep your account credentials secure.

  • Maintain and update your information as necessary.

  • Accept responsibility for all activities conducted under your account.

We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.

3. Products and Services

We strive to display product information, descriptions, specifications, and images as accurately as possible.

However:

  • Product images may vary slightly from actual products.

  • Colors may appear differently depending on device settings.

  • Product availability is subject to change without notice.

We do not guarantee that product descriptions, pricing, or other content will always be error-free.

4. Pricing and Payment

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise stated.

By placing an order, you agree that:

  • You are authorized to use the selected payment method.

  • All payment information provided is accurate.

  • Applicable taxes and shipping charges may be added during checkout.

We reserve the right to:

  • Change prices at any time without prior notice.

  • Correct pricing errors.

  • Cancel orders affected by pricing inaccuracies.

5. Order Acceptance and Cancellation

Submission of an order does not guarantee acceptance.

We reserve the right to refuse, cancel, or limit any order for reasons including:

  • Product unavailability

  • Payment issues

  • Suspected fraud

  • Incorrect pricing or product information

  • Violation of these Terms

If an order is canceled after payment has been received, an appropriate refund will be processed.

6. Shipping and Delivery

We aim to dispatch orders within the timelines specified on our website.

Delivery estimates are provided for convenience only and are not guaranteed.

Shipping delays may occur due to:

  • Weather conditions

  • Courier disruptions

  • Government restrictions

  • Incorrect shipping information provided by customers

  • Other circumstances beyond our reasonable control

Customers are responsible for providing accurate shipping details.

For complete shipping information, please refer to our Shipping Policy.

7. Returns and Refunds

Returns and refunds are governed by our Refund and Return Policy.

In general:

  • Return requests must be submitted within 7 days  of delivery.

  • Returned products must be unused and in their original condition unless defective.

  • Refund processing times may vary depending on the payment provider.

Certain products may be non-returnable for hygiene, safety, or legal reasons.

Please review our Refund Policy for detailed terms.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Branding

  • Product images

  • Graphics

  • Text

  • Website design

is owned by or licensed to velooraa and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.

9. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to systems or accounts.

  • Interfere with website functionality.

  • Distribute malware, viruses, or harmful code.

  • Engage in fraudulent activities.

  • Violate intellectual property rights.

  • Harass, abuse, or harm others through use of the website.

Any violation may result in account suspension, termination, and legal action where appropriate.

10. Third-Party Services

Our website may contain links to third-party websites, applications, or services.

We do not control and are not responsible for:

  • Third-party content

  • Privacy practices

  • Products or services provided by third parties

Your use of third-party services is at your own risk and subject to their terms and policies.

11. Disclaimer of Warranties

The website and all products and services are provided on an "as available" and "as is" basis.

To the maximum extent permitted by law, velooraa disclaims all warranties, whether express or implied, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Availability or uninterrupted operation

We do not guarantee that the website will always be secure, error-free, or uninterrupted.

12. Limitation of Liability

To the fullest extent permitted by law, velooraa , its owners, employees, affiliates, and service providers shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of data

  • Business interruption

arising from or related to your use of the website, products, or services.

Our total liability for any claim shall not exceed the amount paid by you for the relevant order.

13. Indemnification

You agree to indemnify and hold harmless Velooraa , its owners, employees, affiliates, and partners from any claims, liabilities, damages, losses, and expenses arising from:

  • Your use of the website

  • Violation of these Terms

  • Violation of applicable laws

  • Infringement of third-party rights

14. Force Majeure

We shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including:

  • Natural disasters

  • Government actions

  • Internet outages

  • Labor disputes

  • Pandemics

  • Transportation disruptions

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from or relating to these Terms, the website, or any transaction conducted through the website shall be subject to the exclusive jurisdiction of the courts located in sri muktsar sahib , punjab , india .

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will become effective upon posting to the website.

Your continued use of the website following any updates constitutes acceptance of the revised Terms.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

store name: VELOORAA

Email: velooraa07@gmail.com
Customer Support Hours: Monday to saturday ,9am to 6pm

Thank you for shopping with VELOORAA .